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Return Policies and Company History Delivery: We carefully select the items we offer to you our Customers. Offering quality items at fair prices. We work closely with the manufacturers to insure timely delivery and list, whenever possible, the estimated delivery time to your door. If no delivery time is referenced, we estimate 2 weeks to your door. Custom orders require manufacturing time plus travel. At this time we offer Standard Ground shipping through our on line order system. Special Handling is sometimes available please email for information. The Intimate Gardener is not responsible for any changes in the estimated arrival time. We ask our Customers to begin shopping early for gifts to insure arrival in time for the event. We suggest printing a copy of the item picture to wrap in the case the item does not arrive in time. Returns: Please notify us immediately if a item is damaged. We will arrange for the return and replacement of your purchased item. If for some reason you are unhappy with your purchase, call our Customer Service within 10 business days for a return approval and shipping instructions. Some Items may have restocking charges of 10-20%. All Items returned without approval are subject to a restocking charge of 20%. Customers are responsible for returning the item. Credit will be given for the price of the item only. Unfortunately credit can not be given for Shipping Charges. Customers are responsible for returning the item in the original packaging and in saleable condition. Please properly package and insure the item so a claim can be filed with the carrier if damage occurs during return shipping. Claims can not be made on items not properly and securely packaged. Customized and Custom Made items can not be returned. History: The Intimate Gardener began in Fall 1995 as a mail order catalog offering 150 items for the 1995 Holiday Season. "Woman's Day Garden Planner & Product Guide" Nov. 4, 1996, "Better Homes and Gardens Garden Ideas & Outdoor Living" Spring 1997 and "Midwest Living" Fall 1997, Magazines published reviews and products for The Intimate Gardener catalog. In March 1999 The Intimate Gardener posted 1200 items on the internet. Fall 1999 it was decided to discontinue the printed catalog. April 2000 a new Internet Store was opened with a secured ordering system and shopping cart offering over 4000 items from 100+ manufacturers. New categories were added: Home Furniture, Home Accessories, Children, Pets, Specials, Contractors and Gift Suggestions. This year we are advertising in Better Homes and Gardens Special Interest Publications: Garden Ideas and Outdoor Living April 2001, Garden Decks and Landscape May 2000, Outdoor Casual June 2001, Fine Gardening Sept. 2001 and Country Garden Sept. 2001. We have our tools mentioned in This Old House Special Issue April 2001 and Victoria Magazine June 2001. One of our sprinklers is shown in Real Simple June 2001. In 2002 you saw us in Womans Day, House & Garden, Fine Gardening and Chicago Home & Garden. For 2003 we feature a Hammock Chair with Stand and Rustic Cedar furnishings in Better Homes and Gardens Special Interest Publications: Garden Ideas and Garden Shed. Having outgrown the store software, an upgraded Internet Store launched November 24, 2000 with more features for easier shopping. See our "Alphabetical Master Index" which lists all the item categories from all of the index pages in our Internet Store. Our "Search for an item" includes a search for collections of items. This search collects all items with a similar theme from their regular category onto one page for your viewing. For example, "Hummingbird Collection" may have Windsocks, Sundials, Stepping Stones, etc. all with a Hummingbird theme. We are adding to our collections for Holiday Shopping and Spring Outdoor Living. We currently offer 7000 items for Spring 2003. We want to thank our Customers for referring Friends and Family to The Intimate Gardener. We will continue to shop for interesting, attractive and useful items for your Home and Garden or special occassion Gifts.
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